I guess I should start with a small disclaimer. This was reported on the register and they have been known to skew their facts a little from time-to-time. That said - back in December they published a remarkable article on data charging gone wrong.
The problem with this - and other similar stories that do the rounds - is not that the operator can set some rules and then charge based on them. The problem is that the typical end use has no idea when they will be charged or not. There is no warning given - first you know is a five figure phone bill.
*If* vodafone really act like this then they need to look very hard at their processes and procedures.
Friday, February 08, 2008
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