Wednesday, March 14, 2007
Carnival of the Mobilists 64
This has just been published over at m-trends.org and is well worth a read as ever.
Sunday, February 25, 2007
Mobile data charges - the second coming of the frog?
I know the title of this entry seems a little random, but bear with me!
First lets look back a little at the crazy frog subscriptions debacle in 2005. The basic problem was that Jamba's ads used didn't make it clear that it was a subscription service as opposed to a one off purchase of the single ringtone - and end users felt they were being ripped off. The net result was a distrust in mobile subscriptions that is felt up to the present day - though PayForIt is now making the first tentative steps to making subscriptions acceptable again.
Stepping back slightly the issue was one of transparency of pricing. Users became worried that they would be overcharged for using PSMS services and that dented their confidence to spend.
We are now seeing the same problem again in the area of mobile data charges. End users (who typically won't understand every dot and comma of their price plan) are getting nice shiny new video etc capable phones and heading off enthusiastically to download rich media like videos from the BBC site and things like that. At the end of the first month they are shocked to find their phone bill has increased by a factor of 10 due to the data used.
Again, other folks hear the horror stories (via tabloids, word of mouth etc) and choose not to use data services on their phones. Their confidence to spend has been dented which is bad for everybody.
This general problem isn't just affecting non-technical etc users as illustrated by Mike Rowhel over at This is Mobility.
This whole area is a major bee in my bonnet so I suspect I will be writing more on this over the next while!
First lets look back a little at the crazy frog subscriptions debacle in 2005. The basic problem was that Jamba's ads used didn't make it clear that it was a subscription service as opposed to a one off purchase of the single ringtone - and end users felt they were being ripped off. The net result was a distrust in mobile subscriptions that is felt up to the present day - though PayForIt is now making the first tentative steps to making subscriptions acceptable again.
Stepping back slightly the issue was one of transparency of pricing. Users became worried that they would be overcharged for using PSMS services and that dented their confidence to spend.
We are now seeing the same problem again in the area of mobile data charges. End users (who typically won't understand every dot and comma of their price plan) are getting nice shiny new video etc capable phones and heading off enthusiastically to download rich media like videos from the BBC site and things like that. At the end of the first month they are shocked to find their phone bill has increased by a factor of 10 due to the data used.
Again, other folks hear the horror stories (via tabloids, word of mouth etc) and choose not to use data services on their phones. Their confidence to spend has been dented which is bad for everybody.
This general problem isn't just affecting non-technical etc users as illustrated by Mike Rowhel over at This is Mobility.
This whole area is a major bee in my bonnet so I suspect I will be writing more on this over the next while!
One Web or Mobile Web?
Managed to sneak away from the stand for a couple of interestingly different presentations at 3GSM the other week.
The first was part of the .mobi thread in the wireless developers forum. Stayed for the first few items until they started to talk about the value of the .mobi domain for email addresses (and if anybody can explain the sense of that to me I would be grateful) and I gave up in disgust! As I am sure most folks know the underlying premise is that sites for mobile devices need to be built for mobile devices and the .mobi domain is intended (and restricted) to contain such sites.
The day after I attended the first few talks in Ajit Jaokar's technology breakout on mobile web 2.0 and listened to Jon von Tetzchner of Opera Software tell us at great length how it was "one web" and that all devices, from mobile phones through consumer electronics up to desktop PCs should be able to browse the same material, handling it in a way appropriate to the device in question.
These are at first glance two fundamentally opposed views, of which I would say the former is a useful and pragmatic approach for the short term with a healthy emphasis on supporting end-user confidence, while the latter is a nice long term ideal.
The first was part of the .mobi thread in the wireless developers forum. Stayed for the first few items until they started to talk about the value of the .mobi domain for email addresses (and if anybody can explain the sense of that to me I would be grateful) and I gave up in disgust! As I am sure most folks know the underlying premise is that sites for mobile devices need to be built for mobile devices and the .mobi domain is intended (and restricted) to contain such sites.
The day after I attended the first few talks in Ajit Jaokar's technology breakout on mobile web 2.0 and listened to Jon von Tetzchner of Opera Software tell us at great length how it was "one web" and that all devices, from mobile phones through consumer electronics up to desktop PCs should be able to browse the same material, handling it in a way appropriate to the device in question.
These are at first glance two fundamentally opposed views, of which I would say the former is a useful and pragmatic approach for the short term with a healthy emphasis on supporting end-user confidence, while the latter is a nice long term ideal.
Tuesday, November 28, 2006
Carnival of the Mobilists #55
This weeks carnival is being hosted by Eli Dickinson over at FierceDeveloper - well worth a look.
Friday, November 24, 2006
BBC looking to commission
I spent yesterday morning listening to folks from the BBC New Media and Technology team talking about what the BBC are doing in mobile, and more to the point how you get to talk to them if you want to be part of that.
Getting there involved a horribly early start but eventually I staggered in to the Corinthian in Glasgow for a very welcome coffee and pastry at 0830. The event is one of the series of "Creative Breakfast" events run by the Research Centre - very media centric. As far as I could tell we were the only full on mobile company in the room.
No major surprises on the WAP side - though they did mention they are working on starting to recognise the returning user and customise the layout of the portal according to what is known of their interests. Old hat on the web but not happening very much on mobile yet.
They are still very interested in messaging and think there is plenty of mileage left in SMS services. They mentioned on nice one where you txt "art" to 81010 and get pushed into the correct part of the BBC Power of Art portal based on your location. Simple and effective.
Video is obviously a major area for them - typically based on 30-90 second clips - used both for clips, made-for-mobile mobisodes, and promotional materials - all in support of mainstream TV programmes so far.
Data charges are obviously a major issue for them when it comes to video clips - and they are clearly a little sensitive on the subject. Currently all they can do is stick up warnings on the download pages - until the operators catch up and deal with the issue.
They are also experimenting with using 3G video calls to both deliver video as a stream, and also to capture viewers comments and opinions for use on air.
They were at pains to point out (especially given it was mainly a room full of independent TV producers ;-) that they didn't have resource to commission mobile material as an adjunct to traditional programming - and that would have to be negotiated in the existing commissioning process.
They do however have budget to commission specifically new media based content - though it must involve more than one media - can't be absolutely purely mobile. Anybody interested should go in via their commissioning site.
Getting there involved a horribly early start but eventually I staggered in to the Corinthian in Glasgow for a very welcome coffee and pastry at 0830. The event is one of the series of "Creative Breakfast" events run by the Research Centre - very media centric. As far as I could tell we were the only full on mobile company in the room.
No major surprises on the WAP side - though they did mention they are working on starting to recognise the returning user and customise the layout of the portal according to what is known of their interests. Old hat on the web but not happening very much on mobile yet.
They are still very interested in messaging and think there is plenty of mileage left in SMS services. They mentioned on nice one where you txt "art" to 81010 and get pushed into the correct part of the BBC Power of Art portal based on your location. Simple and effective.
Video is obviously a major area for them - typically based on 30-90 second clips - used both for clips, made-for-mobile mobisodes, and promotional materials - all in support of mainstream TV programmes so far.
Data charges are obviously a major issue for them when it comes to video clips - and they are clearly a little sensitive on the subject. Currently all they can do is stick up warnings on the download pages - until the operators catch up and deal with the issue.
They are also experimenting with using 3G video calls to both deliver video as a stream, and also to capture viewers comments and opinions for use on air.
They were at pains to point out (especially given it was mainly a room full of independent TV producers ;-) that they didn't have resource to commission mobile material as an adjunct to traditional programming - and that would have to be negotiated in the existing commissioning process.
They do however have budget to commission specifically new media based content - though it must involve more than one media - can't be absolutely purely mobile. Anybody interested should go in via their commissioning site.
Sunday, November 19, 2006
Flat rate for data now the norm?
I think most folks in the mobile media business would agree that one of the key inhibitors for uptake of our content and services are the unpredictable nature, from an end user perspective, of data charges.
The apocryphal story of the early adopter with their new 3G phone making heavy use of "free" video clip downloads for the first month and ending up with a bill 10 times larger than normal is I suspect going to figure almost as much as the "crazy frog" subscriptions fiasco when we come to look back on the unnecessary barriers this industry has thrown up in front of mass uptake.
Three's announcement of their new X-series, if a little short on detail at this stage, is a very encouraging step towards the "norm" for mobile data access to be broadband style flat rate under some set of fair use conditions.
This is the second operator to go in this direction in the UK - with T-mobile being the leader in the space with their "web-n-walk" series. Vodafone do have a flat rate data tarif but it is very expensive and aimed at business users - more or less irrelevant in the consumer space.
Now I don't for a minute expect this to be a panacea, this is Three after all, as nicely captured by Carlo Longino over at MobHappy. I fully expect it to be bound up in fairly restrictive "fair use" caveats which plenty of folks will trip over - but it is a great step in the right direction!
There are a lot of other interesting oddments in the announcement - not the least the endorsement of free skype calls and IM - both of which are no doubt aimed to show up the restrictive nature of some of the entry level "web-n-walk" terms of use - but the fundamental here is that flat rate data for the consumer space is going to be the expected norm in very short order - which will benefit all of us.
This will certainly be key for the uptake of richer browser based services on mobile - as enthusiastically pointed out by Ajit over at Open Gardens!
Geoff.
The apocryphal story of the early adopter with their new 3G phone making heavy use of "free" video clip downloads for the first month and ending up with a bill 10 times larger than normal is I suspect going to figure almost as much as the "crazy frog" subscriptions fiasco when we come to look back on the unnecessary barriers this industry has thrown up in front of mass uptake.
Three's announcement of their new X-series, if a little short on detail at this stage, is a very encouraging step towards the "norm" for mobile data access to be broadband style flat rate under some set of fair use conditions.
This is the second operator to go in this direction in the UK - with T-mobile being the leader in the space with their "web-n-walk" series. Vodafone do have a flat rate data tarif but it is very expensive and aimed at business users - more or less irrelevant in the consumer space.
Now I don't for a minute expect this to be a panacea, this is Three after all, as nicely captured by Carlo Longino over at MobHappy. I fully expect it to be bound up in fairly restrictive "fair use" caveats which plenty of folks will trip over - but it is a great step in the right direction!
There are a lot of other interesting oddments in the announcement - not the least the endorsement of free skype calls and IM - both of which are no doubt aimed to show up the restrictive nature of some of the entry level "web-n-walk" terms of use - but the fundamental here is that flat rate data for the consumer space is going to be the expected norm in very short order - which will benefit all of us.
This will certainly be key for the uptake of richer browser based services on mobile - as enthusiastically pointed out by Ajit over at Open Gardens!
Geoff.
Tuesday, November 07, 2006
What is a Mobile Operator anyway?
Last night I went along to Mobile Monday in London for the first time - an interesting and well organised event hosted in Google's offices at Victoria.
Amongst the many interesting things discussed, and which I will probably return to in future posts, Ajit Jaokar made a specific prediction that the role of the mobile operator will in time become primarily one of data transmission - "the pipe".
This is in marked contrast to what I heard from Orange, who at their partner camp expressed the view that they would "never be just the pipe, there isn't sufficient value there", and that instead they would focus on being aggregators of services.
This fundamental tension between the operators and the service and content providers isn't new, though now some sufficiently large and well resourced organisations are joining the latter group to make the outcome less of a foregone conclusion.
Also, with the operators no longer simply providing connectivity to mobile devices, but spreading out into wired Internet and digital TV etc, their fundamental strength of control of the cell sites could potentially become diluted.
Will be interesting to see how this one plays out ....
Amongst the many interesting things discussed, and which I will probably return to in future posts, Ajit Jaokar made a specific prediction that the role of the mobile operator will in time become primarily one of data transmission - "the pipe".
This is in marked contrast to what I heard from Orange, who at their partner camp expressed the view that they would "never be just the pipe, there isn't sufficient value there", and that instead they would focus on being aggregators of services.
This fundamental tension between the operators and the service and content providers isn't new, though now some sufficiently large and well resourced organisations are joining the latter group to make the outcome less of a foregone conclusion.
Also, with the operators no longer simply providing connectivity to mobile devices, but spreading out into wired Internet and digital TV etc, their fundamental strength of control of the cell sites could potentially become diluted.
Will be interesting to see how this one plays out ....
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