I guess I should start with a small disclaimer. This was reported on the register and they have been known to skew their facts a little from time-to-time. That said - back in December they published a remarkable article on data charging gone wrong.
The problem with this - and other similar stories that do the rounds - is not that the operator can set some rules and then charge based on them. The problem is that the typical end use has no idea when they will be charged or not. There is no warning given - first you know is a five figure phone bill.
*If* vodafone really act like this then they need to look very hard at their processes and procedures.
Friday, February 08, 2008
Monday, January 14, 2008
A very long silence!
Looks like I got out of the habit of this! Only excuse is how busy we have been with rolling out new things like mixibodz - our new mobile and web 2.0 bridging avatar builder.
Now that GSM (sorry MWC - will take a while to get used to that!) is coming round again it is time to get back into the habit of posting. There is certainly no lack of things to say - and will no doubt start off with a rant about how the operators are dealing with mobile data charging before wandering off onto newer ground.
In the meantime I note the latest Carnival is up at Mobile Point View - will worth a look as ever - and that there will be a gathering of mobile bloggers on the Sunday evening before MWC that looks like it will be fun!
Now that GSM (sorry MWC - will take a while to get used to that!) is coming round again it is time to get back into the habit of posting. There is certainly no lack of things to say - and will no doubt start off with a rant about how the operators are dealing with mobile data charging before wandering off onto newer ground.
In the meantime I note the latest Carnival is up at Mobile Point View - will worth a look as ever - and that there will be a gathering of mobile bloggers on the Sunday evening before MWC that looks like it will be fun!
Wednesday, August 08, 2007
First post from mobile
The E61i seems to be a pretty practical tool for this - though perhaps a dedicated app might be a bit more streamlined than just logging in to the blogger website in the browser?
Friday, June 08, 2007
30Mb/month = "unlimited"
Read it and weep ...
http://www.theregister.co.uk/2007/06/04/orange_caps_at_30mb/
30Mb a month is "unlimited" - and I thought the Voda deal was bad! Still unclear how punitive it will be in terms of the "limit" and "acceptable use". Will going over cause you to get a phone call to tell you to moderate or upgrade; or cause a nasty surprise on your bill at the end of the month?
Geoff.
http://www.theregister.co.uk/2007/06/04/orange_caps_at_30mb/
30Mb a month is "unlimited" - and I thought the Voda deal was bad! Still unclear how punitive it will be in terms of the "limit" and "acceptable use". Will going over cause you to get a phone call to tell you to moderate or upgrade; or cause a nasty surprise on your bill at the end of the month?
Geoff.
Vodafone and the "Mobile Internet"
Wednesday seemed like a normal day at first - then we started getting the first reports of content not being correctly delivered to Vodafone contract customers and so the fun began!
I should say from the start that I actually think that what Vodafone are trying to do, provide sensible access to the "real" internet across the majority of phones, is a very laudable thing. Unfortunately it is also very hard to do right - as they have discovered.
The basic principle of their system is to pass all web traffic from phones on their network through a number of transcoders which both try to reduce the size of any images etc in the pages, and make the layout easier to browse on a standard xhtml handset.
They key problem is deciding when to do this. They are taking the approach that since the majority of named sites are non-mobile they will assume that any site they don't specifically know to be mobile should be run through their transcoders.
Initially all hits to our sites were coming through
They do allow users to choose whether or not they see a transcoded or raw view - but this is expressed along the lines of an "optimised for mobile" view vs a "PC" view - the vast majority of users will plump for the first without understanding the implications.
As I said at the start I do see the reasoning behind their overall direction - now the "but"s!
Key things they have done badly wrong at a practical level are to roll out a system with this fundamental an impact ...
Looking at the wider view it is at best questionable for Vodafone to unilaterally set aside the usual standards and conventions to impose their view of what people should see when viewing the web through the Vodafone network.
That said the whole area of the mobile web is necessarily a process of compromise.
Geoff.
I should say from the start that I actually think that what Vodafone are trying to do, provide sensible access to the "real" internet across the majority of phones, is a very laudable thing. Unfortunately it is also very hard to do right - as they have discovered.
The basic principle of their system is to pass all web traffic from phones on their network through a number of transcoders which both try to reduce the size of any images etc in the pages, and make the layout easier to browse on a standard xhtml handset.
They key problem is deciding when to do this. They are taking the approach that since the majority of named sites are non-mobile they will assume that any site they don't specifically know to be mobile should be run through their transcoders.
Initially all hits to our sites were coming through
They do allow users to choose whether or not they see a transcoded or raw view - but this is expressed along the lines of an "optimised for mobile" view vs a "PC" view - the vast majority of users will plump for the first without understanding the implications.
As I said at the start I do see the reasoning behind their overall direction - now the "but"s!
Key things they have done badly wrong at a practical level are to roll out a system with this fundamental an impact ...
- without warning anybody in advance
- without full testing - since if they had tested it many of these issues would have been obvious
Looking at the wider view it is at best questionable for Vodafone to unilaterally set aside the usual standards and conventions to impose their view of what people should see when viewing the web through the Vodafone network.
That said the whole area of the mobile web is necessarily a process of compromise.
Geoff.
Monday, May 07, 2007
Thursday, May 03, 2007
More operators go unmetered - ish!
In rapid succession Orange and Voda have announced new data packages which go some way to answering the existing unmetered packages from T-mobile and 3. First off I want to say that in general this is a good thing (tm) - an absolutely necessary step towards regaining consumer confidence in data services.
The issue of "consumer confidence" is really the crux of this. If users are uncertain how much they will end up having to pay then they are much less likely to use data services. With that in mind let's looks at the new offerings.
Orange's new package, which is available to both contract (£8pm, or £5pm evenings and weekends) and PAYG (£5 for 7 days), provides for unlimited "browsing". It is unclear as yet where precisely the bounds of acceptable use will fall here though the text reported by el reg ...
"modem access for computers, internet based streaming services, voice or video over the internet, instant mssaging, peer to peer file sharing and non Orange internet based video."
... suggests it is more or less in line with the lowest tier of T-mobile's contract web-n-walk.
The Vodafone package - which is dissected in some detail though possible a little contentiously over at disruptive wireless - is a little different. It is not an optional package and will be applied to all users from the start of June. It keeps the basic principle of metering by the kb used but only charges users for the first half Mb of data each day, and then any data used above-and-beyond 15 Mb in a single day. All data is charged at £2/Mb.
This is quite cleverly structured to encourage data use up to a certain level - i.e. if a user has used a small amount they may as well use quite a bite more that day since it will be free.
One major problem in user confidence terms is how traffic beyond the acceptable use criterion...
"Voice over Internet Protocol (VoIP) services such as Skype or Peer-to-Peer services (such as instant messenger services, text messaging clients or file sharing)"
... is handled. That will allegedly immediately be charged separately at the standard rate - and the user will only find out at the end of the month or when the unexpectedly run out of PAYG credit.
I can't help but feel that for the typical punter the Vodafone package doesn't really do much to help build confidence. The mechanism is complex and the possibility of paying more than you expect if you do the "wrong" things even if you do understand it is always hanging over you.
The Orange package is better in that regard - but it does crucially depend on how they implement the fair use policy. Hopefully they take a T-mobile style relatively hands off approach.
They key here is the consumer having the confidence that they won't run up unexpected charges when trying out services that they don't necessarily fully understand.
G.
The issue of "consumer confidence" is really the crux of this. If users are uncertain how much they will end up having to pay then they are much less likely to use data services. With that in mind let's looks at the new offerings.
Orange's new package, which is available to both contract (£8pm, or £5pm evenings and weekends) and PAYG (£5 for 7 days), provides for unlimited "browsing". It is unclear as yet where precisely the bounds of acceptable use will fall here though the text reported by el reg ...
"modem access for computers, internet based streaming services, voice or video over the internet, instant mssaging, peer to peer file sharing and non Orange internet based video."
... suggests it is more or less in line with the lowest tier of T-mobile's contract web-n-walk.
The Vodafone package - which is dissected in some detail though possible a little contentiously over at disruptive wireless - is a little different. It is not an optional package and will be applied to all users from the start of June. It keeps the basic principle of metering by the kb used but only charges users for the first half Mb of data each day, and then any data used above-and-beyond 15 Mb in a single day. All data is charged at £2/Mb.
This is quite cleverly structured to encourage data use up to a certain level - i.e. if a user has used a small amount they may as well use quite a bite more that day since it will be free.
One major problem in user confidence terms is how traffic beyond the acceptable use criterion...
"Voice over Internet Protocol (VoIP) services such as Skype or Peer-to-Peer services (such as instant messenger services, text messaging clients or file sharing)"
... is handled. That will allegedly immediately be charged separately at the standard rate - and the user will only find out at the end of the month or when the unexpectedly run out of PAYG credit.
I can't help but feel that for the typical punter the Vodafone package doesn't really do much to help build confidence. The mechanism is complex and the possibility of paying more than you expect if you do the "wrong" things even if you do understand it is always hanging over you.
The Orange package is better in that regard - but it does crucially depend on how they implement the fair use policy. Hopefully they take a T-mobile style relatively hands off approach.
They key here is the consumer having the confidence that they won't run up unexpected charges when trying out services that they don't necessarily fully understand.
G.
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